Dear customers, we are happy to serve you, offer your suggestions, and provide feedback at any time so that we can develop the store according to your desires and aspirations. Please note that you are of utmost importance to us. Please do not hesitate to contact us, as we are ready to serve you around the clock.
How can I track my order?
If we have representatives in your area, we will send you the representative's information and the delivery time. If we do not have a representative in your area, your shipment number will be sent to your email.
How can I contact the store?
You can contact us anytime, anywhere by sending us an email or via live chat, and we will respond to your messages if they are received.
What are your delivery options?
We are developing the store and expanding to more regions. Delivery will be done by a Kanon store representative to ensure the product arrives in the best condition and ensure customer satisfaction. However, if we do not have representatives in your area, the product will be shipped via a shipping company and a tracking number will be sent to you.
Do you offer international delivery?
Currently, there is no international delivery. If the customer requests international delivery, a shipping fee will be charged after receiving approval via email.
How can I return an item?
You can send an email through customer service, and a representative will be sent to return the product according to the return policy.
What is the store's return policy?
If an order is received that does not meet the customer's requirements, or is not as pictured on the Kanon store, or if it is proven that the perfume is not authentic within 48 hours of receiving the order, contact customer service. A representative will be sent to you and the product will be returned after verifying the note sent to the store.